About the concept
With both a comprehensive and thorough information quality model and an intelligent analysis tool, Sigma can now measure and analyze product information and provide a figure that represents the quality of the product. The model can be tuned on each measurement point, allowing it to adapt to different industries and customer segments. The analysis tool – the Quality Monitor – can be used to analyze the results on different measurement points, while comparing different parts of the product information library, documents, and versions of the library. With this information, we can analyze quality trends, effects of improvements, and the quality of information coming from different sources.
The model and the tool can be used on a continuous basis, even for daily measurements, to enable testing and measuring of large sets of information. You’ll discover within minutes how well your information works together. This kind of analysis is difficult – or almost impossible – to perform manually within a decent time frame.
We believe in the great benefit the Quality Monitor offers in evaluating the quality of product information. Another advantage of the analysis tool is that the second version of it, developed by Softwerk – a partner of Sigma Technology, can be used to measure the quality of a software codebase.
The Quality Monitor can be used in the daily operations by:
- Project Managers/management, to spot trends in the documentation quality
- Each technical writer to prioritize document improvements
- The documentation team, to check the overall quality of a documentation collection/library before publishing
The Quality Monitor can also be used in documentation migration projects. For example, in a DITA migration project it can be used to:
- Check readiness and prepare the library for DITA migration
- Get an overview of how to split documents into topics
- Suggest reusable topics
- Get an overview of coupling between chapters / topics as input to DITA maps
- Check the overall quality of the documentation under and after the migration to DITA