Outsourcing customer support
Are you hiring support professionals? Or maybe you are thinking about outsourcing the support function? There is so much info about the benefits and disadvantages of outsourcing opportunities and in–house teams.
After turbulent times during 2019-2021, this year continues to stretch and challenge businesses and customers. In the middle of 2022, customer experience and success continue to be crucial factors of brand and company loyalty. Teams have to outdo efficiency and double customer care across the end-to-end customer journey.
So, let’s have a look at the most common fears of outsourcing and how our team busted these myths.
Expectation 1: Not receiving the quality I expect
Reality: Quality is our main strength. We are continuously improving our processes and ways of delivering better customer service. We are 100% interested in our client’s growth because we grow when our client’s business grows. Check our recent case study with 99,97% quality delivery.
Expectation 2: Cultural borders and different time zones create communication issues
Reality: We work from 3 different locations (Europe, North America, and Asia) to cover all time zones, thereby helping our customers get their technical issues resolved. Being flexible with locations, we also avoid misunderstanding or cultural borders with end-users.
Expectation 3: Absence of expertise in my industry
We have many years of experience providing support services to high-tech products coming from different branches. Having experience building support solutions for leading European enterprises, we understand how to adapt the support structure for small- and large-scale needs. Our team is a group of professionals with backgrounds and skills in automotive, telecommunications, information technology, and other industries.