Adding value through superior product support consulting and operations
DEDICATED CUSTOMER SUPPORT TEAM
Support Solutions at Sigma Technology has been providing support services for customer support aftermarket for more than 7 years. We started Support Solutions to challenge the way customer support is delivered. Often “outsourcing” is associated with low-cost, low-quality support that seems to often end in unhappy and frustrated customers. We didn’t accept that, so we built something better.
Having a great high-quality product is often seen as the basis for a successful company. Looking after your customer after they have taken delivery is an even more important extension of this. By providing customers with excellent aftercare, any business can maintain a positive and long-lasting relationship with its customers even when things go wrong.
Focus on your business, we will take care of your customersAsk for a consultation
COMPANIES THAT TRUST US
Find the team of your dream
Answer only 2 questions to find the best match
WHAT SERVICES ARE YOU LOOKING FOR?
- Aftermarket support
- Change management
- Customer support outsourcing
- Customer support consulting
- Issue management
- Onsite customer support services
- Process development & deployment
- I’m not sure / not listed here
Industries we serve
Our cross-industry expertise allows us to be great at explaining a complex product solution to the end-users in a simple way.
Full-cycle customer support solutions for all aftermarket systems and information, developing a structure of customer care that allows for greater agility, continuous improvements, optimization, and cost control.
Customer case solutions and aftermarket support services to help startups swiftly drive scale and provide phenomenal customer experience to boost and give your brand the edge it needs. We can set up support operations with low and even zero investment upfront.
Everything from in-house ad-hoc individuals through to complete customer support outsourcing solutions for high-tech products. We are flexible enough to have people that can jump in to add flexibility to an operation, to taking over the complete operation responsibility to handle all cases passing through custom-built, dedicated teams.
MAKING SURE EVERYTHING IS IN PLACE TO DEAL WITH THE UNEXPECTED
We provide these services to ensure your company delivers the best possible customer support. Fully concentrated on adding long-term value through a new vision of internal structure.
- Evaluation report
- Advisory services
- Change management
- Knowledge management
- Technical documentation
- Data Analytics
SETTING UP A CUSTOMER SUPPORT TEAM WITH PEOPLE AND OPERATIONS
We provide people for single assignments up to flexible teams to be aligned with your company culture and needs. We share the same values to deliver human-centric services to end-users.
- Operational management and dedicated teams
- 1st line direct user assistant
- 2nd line advance support
- 3rd line in-depth technical analysis
- Automation and operational assistant tools
- Dynamic teams
- Local, remote & multi-site international teams
- Support Specialist
MAKING SURE YOU PROACTIVELY USE THE DATA AND FOLLOW UP ON THE OPERATIONS
We provide data analysis to support operations and product to ensure processes work proactively and efficiently. We extract the data, analyze it and feed it back for the continuous improvement of quality.
- Data extraction
- Data Analytics
- Data feedback reporting
- Operation follow-up and optimization
- Product quality improvements