Support solutions

Adding value through superior product support consulting and operations

About us

DEDICATED CUSTOMER SUPPORT TEAM

Support Solutions at Sigma Technology has been providing support services for customer support aftermarket for more than 7 years. We started Support Solutions to challenge the way customer support is delivered. Often “outsourcing” is associated with low-cost, low-quality support that seems to often end in unhappy and frustrated customers. We didn’t accept that, so we built something better.

Having a great high-quality product is often seen as the basis for a successful company. Looking after your customer after they have taken delivery is an even more important extension of this. By providing customers with excellent aftercare, any business can maintain a positive and long-lasting relationship with its customers even when things go wrong.

Focus on your business, we will take care of your customers

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COMPANIES THAT TRUST US

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WHAT SERVICES ARE YOU LOOKING FOR?

Aftermarket support
Change management
Customer support outsourcing
Customer support consulting
Issue management
Onsite customer support services
Process development & deployment
I’m not sure / not listed here

Industries we serve

Our cross-industry expertise allows us to be great at explaining a complex product solution to the end-users in a simple way.

Automotive

Full-cycle customer support solutions for all aftermarket systems and information, developing a structure of customer care that allows for greater agility, continuous improvements, optimization, and cost control.

STARTUPS & SCALEUPS

Customer case solutions and aftermarket support services to help startups swiftly drive scale and provide phenomenal customer experience to boost and give your brand the edge it needs. We can set up support operations with low and even zero investment upfront.

Information Technology & High Tech

Everything from in-house ad-hoc individuals through to complete customer support outsourcing solutions for high-tech products. We are flexible enough to have people that can jump in to add flexibility to an operation, to taking over the complete operation responsibility to handle all cases passing through custom-built, dedicated teams.

Ask us about other industries

OUR SOLUTIONS

MAKING SURE EVERYTHING IS IN PLACE TO DEAL WITH THE UNEXPECTED 

We provide these services to ensure your company delivers the best possible customer support. Fully concentrated on adding long-term value through a new vision of internal structure.

Evaluation report
Advisory services
Change management
Knowledge management
Technical documentation
Data Analytics

SETTING UP A CUSTOMER SUPPORT TEAM WITH PEOPLE AND OPERATIONS

We provide people for single assignments up to flexible teams to be aligned with your company culture and needs. We share the same values to deliver human-centric services to end-users.

Operational management and dedicated teams
1st line direct user assistant
2nd line advance support
3rd line in-depth technical analysis
Automation and operational assistant tools
Dynamic teams
Local, remote & multi-site international teams
Multi-language
Support Specialist

MAKING SURE YOU PROACTIVELY USE THE DATA AND FOLLOW UP ON THE OPERATIONS

We provide data analysis to support operations and product to ensure processes work proactively and efficiently. We extract the data, analyze it and feed it back for the continuous improvement of quality.

Data extraction
Data Analytics
Data feedback reporting
Operation follow-up and optimization
Product quality improvements

What makes us unique

PASSION & DEDICATION

We believe customer support defines how your product is perceived. We stand by your side, sharing the same values and commitment to delivering excellence in quality and service.

LOCAL AND GLOBAL

We can boast the flexibility and agility of our dedicated support teams. We provide services via a single site or distribute a project between several sites to match your expectations and needs at the moment and in real-time.

RESOURCE EFFICIENT

We believe you should only pay for the support you need when you need it. That’s why we optimize pricing in real-time to match your needs.

Journey to superior customer support

Identify the opportunities

We identify your challenges and brainstorm ideas to create tailor-made support solutions made for you.

Agreeing on the solution

We present our ideas and solutions for finding the best matching one. Afterwards, we build a change implementation plan with a step-by-step roadmap.

Implementation

We thoroughly work on the implementation of the agreed solutions and dive deep into your product specifics to know it inside and out.

Partnership

We refine our solutions to adapt to your business and development.

Continuous improvement

We drive improvements to make sure your customer satisfaction rate is always the best it can be.

How we deliver

Support Solutions at Sigma Technology adds value by providing fast-reacting, effective customer-centered solutions, working in real-time to match the need and exceed the end-users expectations. Our teams stand side by side with you to be your partner, sharing the same values and commitment to deliver excellence in quality and service. Being dedicated in this way means we adapt to your needs and grow as you go. Whether it is a product, user, or customer support, we help organizations utilize their support across all areas of their business. To be transparent, mission-driven, and focused on quality.