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Customer support outsourcing Customer support outsourcing

Support solutions

Adding value through superior product support consulting and operations

About us

DEDICATED CUSTOMER SUPPORT TEAM​

Support Solutions at Sigma Technology has been providing support services for customer support aftermarket for more than 7 years. We started Support Solutions to challenge the way customer support is delivered. Often “outsourcing” is associated with low-cost, low-quality support that seems to often end in unhappy and frustrated customers. We didn’t accept that, so we built something better.  

Having a great high-quality product is often seen as the basis for a successful company. Looking after your customer after they have taken delivery is an even more important extension of this. By providing customers with excellent aftercare, any business can maintain a positive and long-lasting relationship with its customers even when things go wrong. 

Focus on your business, we will take care of your customers

Ask for a consultation

COMPANIES THAT TRUST US

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Find the team of your dream

Answer only 2 questions to find the best match

1

WHAT SERVICES ARE YOU LOOKING FOR?

  • Aftermarket support
  • Change management
  • Customer support outsourcing
  • Customer support consulting
  • Issue management
  • Onsite customer support services
  • Process development & deployment
  • I’m not sure / not listed here

Industries we serve

Our cross-industry expertise allows us to be great at explaining a complex product solution to the end-users in a simple way.

Automotive
Automotive

Full-cycle customer support solutions for all aftermarket systems and information, developing a structure of customer care that allows for greater agility, continuous improvements, optimization, and cost control.

Public sector
STARTUPS & SCALEUPS

Customer case solutions and aftermarket support services to help startups swiftly drive scale and provide phenomenal customer experience to boost and give your brand the edge it needs. We can set up support operations with low and even zero investment upfront.

Defense
Information Technology & High Tech

Everything from in-house ad-hoc individuals through to complete customer support outsourcing solutions for high-tech products. We are flexible enough to have people that can jump in to add flexibility to an operation, to taking over the complete operation responsibility to handle all cases passing through custom-built, dedicated teams.

OUR SOLUTIONS

  • Prep + ​
  • Active + ​
  • Loopback ​
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MAKING SURE EVERYTHING IS IN PLACE TO DEAL WITH THE UNEXPECTED ​​

We provide these services to ensure your company delivers the best possible customer support. Fully concentrated on adding long-term value through a new vision of internal structure.​

  • Evaluation report  ​
  • Advisory services​
  • Change management​
  • Knowledge management ​
  • Technical documentation​
  • Data Analytics
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SETTING UP A CUSTOMER SUPPORT TEAM WITH PEOPLE AND OPERATIONS​​​

We provide people for single assignments up to flexible teams to be aligned with your company culture and needs. We share the same values to deliver human-centric services to end-users.​

  • Operational management and dedicated teams​
  • 1st line direct user assistant​
  • 2nd line advance support​
  • 3rd line in-depth technical analysis​
  • Automation and operational assistant tools​
  • Dynamic teams​
  • Local, remote & multi-site international teams​
  • Multi-language​
  • Support Specialist
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MAKING SURE YOU PROACTIVELY USE THE DATA AND FOLLOW UP ON THE OPERATIONS​​

We provide data analysis to support operations and product to ensure processes work proactively and efficiently. We extract the data, analyze it and feed it back for the continuous improvement of quality.​

  • Data extraction ​
  • Data Analytics​
  • Data feedback reporting​
  • Operation follow-up and optimization​
  • Product quality improvements

What makes us unique

icon solution 1

PASSION & DEDICATION

We believe customer support defines how your product is perceived. We stand by your side, sharing the same values and commitment to delivering excellence in quality and service.

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LOCAL AND GLOBAL

We can boast the flexibility and agility of our dedicated support teams. We provide services via a single site or distribute a project between several sites to match your expectations and needs at the moment and in real-time.

icon solution 3

RESOURCE EFFICIENT

We believe you should only pay for the support you need when you need it. That’s why we optimize pricing in real-time to match your needs.

Journey to superior customer support

Identify the opportunities
1
We identify your challenges and brainstorm ideas to create tailor-made support solutions made for you.
Agreeing on the solution
2
We present our ideas and solutions for finding the best matching one. Afterwards, we build a change implementation plan with a step-by-step roadmap.
Implementation
3
We thoroughly work on the implementation of the agreed solutions and dive deep into your product specifics to know it inside and out.
Partnership
4
We refine our solutions to adapt to your business and development.
Continuous improvement
5
We drive improvements to make sure your customer satisfaction rate is always the best it can be.

How we deliver

Support Solutions at Sigma Technology adds value by providing fast-reacting, effective customer-centered solutions, working in real-time to match the need and exceed the end-users expectations. Our teams stand side by side with you to be your partner, sharing the same values and commitment to deliver excellence in quality and service. Being dedicated in this way means we adapt to your needs and grow as you go.Whether it is a product, user, or customer support, we help organizations utilize their support across all areas of their business. To be transparent, mission-driven, and focused on quality. 

icon how do we deliver
  • Capacity & Competence
  • Consultants
  • Cross-functional Teams
  • Team delivery
  • Local and global

UNITING OVER

3400

EXPERTS WORLDWIDE

HIGH QUALITY

89,3%

SATISFACTION LEVEL

ANNUAL GROWTH

110

SINCE THE LAST YEAR

FLAT STRUCTURE

30

offices in 6 countries

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CONTACT US

WE WILL BE HAPPY TO ANSWER YOUR QUESTIONS
WE ARE 3400 EXPERTS WORLDWIDE MAKING TECHNOLOGY USABLE EVERY DAY.

If you share our vision of enabling technology of tomorrow,

join us!