Support solutions
Adding value through superior product support consulting and operations
About us
DEDICATED CUSTOMER SUPPORT TEAM
Support Solutions at Sigma Technology has been providing support services for customer support aftermarket for more than 7 years. We started Support Solutions to challenge the way customer support is delivered. Often “outsourcing” is associated with low-cost, low-quality support that seems to often end in unhappy and frustrated customers.
We didn’t accept that, so we built something better.
Having a great high-quality product is often seen as the basis for a successful company. Looking after your customer after they have taken delivery is an even more important extension of this. By providing customers with excellent aftercare, any business can maintain a positive and long-lasting relationship with its customers even when things go wrong.
Focus on your business, we will take care of your customers
Ask for a consultationCOMPANIES THAT TRUST US
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WHAT SERVICES ARE YOU LOOKING FOR?
- Aftermarket support
- Change management
- Customer support outsourcing
- Customer support consulting
- Issue management
- Onsite customer support services
- Process development & deployment
- I’m not sure / not listed here
Industries we serve
Our cross-industry expertise allows us to be great at explaining a complex product solution to the end-users in a simple way.
Full-cycle customer support solutions for all aftermarket systems and information, developing a structure of customer care that allows for greater agility, continuous improvements, optimization, and cost control.
Customer case solutions and aftermarket support services to help startups swiftly drive scale and provide phenomenal customer experience to boost and give your brand the edge it needs. We can set up support operations with low and even zero investment upfront.
Everything from in-house ad-hoc individuals through to complete customer support outsourcing solutions for high-tech products. We are flexible enough to have people that can jump in to add flexibility to an operation, to taking over the complete operation responsibility to handle all cases passing through custom-built, dedicated teams.
OUR SOLUTIONS
What makes us unique
PASSION & DEDICATION
We believe customer support defines how your product is perceived. We stand by your side, sharing the same values and commitment to delivering excellence in quality and service.
LOCAL AND GLOBAL
We can boast the flexibility and agility of our dedicated support teams. We provide services via a single site or distribute a project between several sites to match your expectations and needs at the moment and in real-time.
RESOURCE EFFICIENT
We believe you should only pay for the support you need when you need it. That’s why we optimize pricing in real-time to match your needs.
Journey to superior customer support
How we deliver
Support Solutions at Sigma Technology adds value by providing fast-reacting, effective customer-centered solutions, working in real-time to match the need and exceed the end-users expectations. Our teams stand side by side with you to be your partner, sharing the same values and commitment to deliver excellence in quality and service. Being dedicated in this way means we adapt to your needs and grow as you go. Whether it is a product, user, or customer support, we help organizations utilize their support across all areas of their business. To be transparent, mission-driven, and focused on quality.
- Capacity & Competence
- Consultants
- Cross-functional Teams
- Team delivery
- Local and global
UNITING OVER
EXPERTS WORLDWIDE
HIGH QUALITY
SATISFACTION LEVEL
ANNUAL GROWTH
SINCE THE LAST YEAR
FLAT STRUCTURE
offices in 6 countries
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WE ARE 3300 EXPERTS WORLDWIDE MAKING TECHNOLOGY USABLE EVERY DAY.
If you share our vision of enabling technology of tomorrow,
join us!