Customer support outsourcing Customer support outsourcing

Customer support solutions

Adding value through superior product support consulting and operations

Dedicated customer support team

Connecting high-quality products and exceptional customer experience

Having a great high-quality product is often seen as the basis for a successful company. Looking after your customer after they have taken delivery is an ever more important extension of this. By providing customers with excellent aftercare, any business can maintain a positive and long-lasting relationship with their customers even when things go wrong. 

Sigma Technology’s dedicated customer support and operation development add value, providing fast-reacting, effective customer-centered solutions, working in real-time to match the need and exceed the end-users expectations. Our teams stand side by side with you, to be your partner, sharing the same values and commitment to delving excellence in quality and service. Being dedicated in this way means we adapt to your needs and grow as you go.

Focus on your business, we will take care of your customers

Ask for a consultation

COMPANIES THAT TRUST US

Find the team of your dream

Answer only 2 questions to find the best match

1

WHAT SERVICES ARE YOU LOOKING FOR?

  • Aftermarket support
  • Change management
  • Customer support outsourcing
  • Customer support consulting
  • Issue management
  • Onsite customer support services
  • Process development & deployment
  • I’m not sure / not listed here

Industries we serve

Our cross-industry expertise allows us to be great at explaining a complex product solution to the end-users in a simple way.

Automotive
Automotive

Full-cycle customer support solutions for all aftermarket systems and information, developing a structure of customer care that allows for greater agility, continuous improvements, optimization, and cost control.

Public sector
STARTUPS & SCALEUPS

Customer case solutions and aftermarket support services to help startups swiftly drive scale and provide phenomenal customer experience to boost and give your brand the edge it needs. We can set up support operations with low and even zero investment upfront.

Defense
Information Technology & High Tech

Everything from in-house ad-hoc individuals through to complete customer support outsourcing solutions for high-tech products. We are flexible enough to have people that can jump in to add flexibility to an operation, to taking over the complete operation responsibility to handle all cases passing through custom-built, dedicated teams.

OUR SOLUTIONS

  • Advisory services
  • Complete delivery
  • Individual agents
  • Support evaluation
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Right skills and attributes to deliver outstanding service

  • • Support process development
  • • Operation follow-up optimization
  • • Change management
  • • Data analytics and reporting
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Professionals with high skill and high level of commitment

  • • 1st line, direct customer service
  • • 2nd or 3d line technical product support
  • • Technical documentation creation
  • • Support and product data analytics to assist product development
  • • Flexible teams and model designed to meet your needs and expectations
  • • Multi-site, international teams

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Whatever customer needs, we have the right people to support

  • • Local or remote
  • • Individuals or small teams
  • • Multi-language
  • • Specialist knowledge upon request
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Effective customer-oriented support activities

  • • Operation structure and performance
  • • Measurement and follow-up
  • • Enhancement and improvements
  • • Another view and perspective

What makes us unique

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PASSION & DEDICATION

We believe customer support defines how your product is perceived. We stand by your side, sharing the same values and commitment to delivering excellence in quality and service.

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LOCAL AND GLOBAL

We can boast the flexibility and agility of our dedicated support teams. We provide services via a single site or distribute a project between several sites to match your expectations and needs at the moment and in real-time.

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RESOURCE EFFICIENT

We believe you should only pay for the support you need when you need it. That’s why we optimize pricing in real-time to match your needs.

Journey to superior customer support

Identify the opportunities
1
We identify your challenges and brainstorm ideas to create tailor-made support solutions made for you.
Agreeing on the solution
2
We present our ideas and solutions for finding the best matching one. Afterwards, we build a change implementation plan with a step-by-step roadmap.
Implementation
3
We thoroughly work on the implementation of the agreed solutions and dive deep into your product specifics to know it inside and out.
Partnership
4
We refine our solutions to adapt to your business and development.
Continuous improvement
5
We drive improvements to make sure your customer satisfaction rate is always the best it can be.

How we deliver

Sigma is a group of leading consulting companies and service providers with the objective to make our customers more competitive. Our key drivers are technological know-how and a passion for constantly finding better solutions. Sigma Technology provides professional customer support services, allowing businesses to focus on customer acquisition rather than on the retention of the existing ones. We partner with companies of any scale – from startup, SMB to enterprise and provide tailor-made solutions for each. Our service delivery model embraces all types of partnership, including consulting, outsourcing, dedicated teams, and on-project collaboration. Thus, you can scale the resources up and down, if needed.

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  • Capacity & Competence
  • Consultants
  • Cross-functional Teams
  • Team delivery
  • Nearshore/remote delivery/outsourcing

UNITING OVER

3300

EXPERTS WORLDWIDE

HIGH QUALITY

89,3%

SATISFACTION LEVEL

ANNUAL GROWTH

110

SINCE THE LAST YEAR

FLAT STRUCTURE

30

offices in 6 countries

Decor

CONTACT US

WE WILL BE HAPPY TO ANSWER YOUR QUESTIONS

WE ARE 3300 EXPERTS WORLDWIDE MAKING TECHNOLOGY USABLE EVERY DAY.

If you share our vision of enabling technology of tomorrow,

join us!