Customer support solutions
Adding value through superior product support consulting and operations
Dedicated customer support team
Connecting high-quality products and exceptional customer experience
The way customers interact with a company defines how successful the business is. Interaction with the product embraces not only purchase and consumption stages but the post-purchase experience. Providing customers with an excellent support service, any business frames the opportunity to yield significant returns: decrease the customer churn and increase the satisfaction rate.
Sigma Technology’s customer support outsourcing and operation development services add value by providing fast-reacting, effective customer-centered solutions that match their needs and exceed the end-users expectations. Our dedicated team stands by the side of the clients, to be seen as their partner, sharing the same values and commitment to delving excellence in quality and service. Being dedicated in this way means we adapt to your needs and grow as you go.
Focus on your business, we will take care of your customers
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WHAT SERVICES ARE YOU LOOKING FOR?
- Aftermarket support
- Change management
- Customer support outsourcing
- Customer support consulting
- Issue management
- Onsite customer support services
- Process development & deployment
- I’m not sure / not listed here
Industries we serve
At Sigma Technology we have established support outsourcing and operation development services to focus entirely on providing first-rate customer support. In other words, we attract people with great people skills to satisfy customer needs and in-depth technical experience to dive deep into the product essence to solve solving the most challenging requests. Our cross-industry expertise allows us to be great at explaining a complex product solution for the end-users in a simple way.
Full-cycle customer support solutions for all aftermarket systems and information, developing a structure of customer care that allows for greater agility, continuous improvements, optimization, and cost control.
Customer case solutions and aftermarket support services to help startups swiftly drive scale and provide phenomenal customer experience to boost and give your brand the edge it needs. We can set up support operations with low and even zero investment upfront.
Everything from in-house ad-hoc individuals through to complete customer support outsourcing solutions for high-tech products. We are flexible enough to have people that can jump in to add flexibility to an operation, to taking over the complete operation responsibility to handle all cases passing through custom-built, dedicated teams.
What makes us unique
PASSION & DEDICATION
We believe customer support defines how your product is perceived. We stand by your side, sharing the same values and commitment to delivering excellence in quality and service.
LOCAL AND GLOBAL
We can boast the flexibility and agility of our dedicated support teams. We provide services via a single site or distribute a project between several sites to match your expectations and needs at the moment and in real-time.
RESOURCE EFFICIENT
We believe you should only pay for the support you need when you need it. That’s why we optimize pricing in real-time to match your needs.
Journey to superior customer support
Our solutions
Customer support outsourcing
We provide a superior customer support service to help your customers quickly and efficiently resolve any issue they meet during their interaction with the product.
Dedicated teams
We have sites around the world already set up and able to deliver 24/7 support, we can be near you and your customers, so you get all the support you need when you need it.
Customer support consulting
Our team of customer care experts will help you build up the operations from the provided requirements and improve your existing customer support service.
Audit of the customer support
We perform a deep audit of the operations and cases to identify bottlenecks and raise areas for improvements. Using our many years of experience we are able to advise on time-proven solutions to drive your customer service years ahead.
We provide a superior customer support service to help your customers quickly and efficiently resolve any issue they meet during their interaction with the product.
We have sites around the world already set up and able to deliver 24/7 support, we can be near you and your customers, so you get all the support you need when you need it.
Our team of customer care experts will help you build up the operations from the provided requirements and improve your existing customer support service.
We perform a deep audit of the operations and cases to identify bottlenecks and raise areas for improvements. Using our many years of experience we are able to advise on time-proven solutions to drive your customer service years ahead.
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How do we deliver
Sigma is a group of leading consulting companies and service providers with the objective to make our customers more competitive. Our key drivers are technological know-how and a passion for constantly finding better solutions. Sigma Technology provides professional customer support services, allowing businesses to focus on customer acquisition rather than on the retention of the existing ones. We partner with companies of any scale – from startup, SMB to enterprise and provide tailor-made solutions for each. Our service delivery model embraces all types of partnership, including consulting, outsourcing, dedicated teams, and on-project collaboration. Thus, you can scale the resources up and down, if needed.
- Capacity & Competence
- Consultants
- Cross-functional Teams
- Team delivery
- Nearshore/remote delivery/outsourcing
UNITING OVER
EXPERTS WORLDWIDE
HIGH QUALITY
SATISFACTION LEVEL
ANNUAL GROWTH
SINCE THE LAST YEAR
FLAT STRUCTURE
OFFICES IN 7 COUNTRIES
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