Customer support solutions
Adding value through superior product support consulting and operations
Dedicated customer support team
Connecting high-quality products and exceptional customer experience
Having a great high-quality product is often seen as the basis for a successful company. Looking after your customer after they have taken delivery is an ever more important extension of this. By providing customers with excellent aftercare, any business can maintain a positive and long-lasting relationship with their customers even when things go wrong.
Sigma Technology’s dedicated customer support and operation development add value, providing fast-reacting, effective customer-centered solutions, working in real-time to match the need and exceed the end-users expectations. Our teams stand side by side with you, to be your partner, sharing the same values and commitment to delving excellence in quality and service. Being dedicated in this way means we adapt to your needs and grow as you go.
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COMPANIES THAT TRUST US
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WHAT SERVICES ARE YOU LOOKING FOR?
- Aftermarket support
- Change management
- Customer support outsourcing
- Customer support consulting
- Issue management
- Onsite customer support services
- Process development & deployment
- I’m not sure / not listed here
Industries we serve
Our cross-industry expertise allows us to be great at explaining a complex product solution to the end-users in a simple way.
Full-cycle customer support solutions for all aftermarket systems and information, developing a structure of customer care that allows for greater agility, continuous improvements, optimization, and cost control.
Customer case solutions and aftermarket support services to help startups swiftly drive scale and provide phenomenal customer experience to boost and give your brand the edge it needs. We can set up support operations with low and even zero investment upfront.
Everything from in-house ad-hoc individuals through to complete customer support outsourcing solutions for high-tech products. We are flexible enough to have people that can jump in to add flexibility to an operation, to taking over the complete operation responsibility to handle all cases passing through custom-built, dedicated teams.
Right skills and attributes to deliver outstanding service
- • Support process development
- • Operation follow-up optimization
- • Change management
- • Data analytics and reporting
Professionals with high skill and high level of commitment
- • 1st line, direct customer service
- • 2nd or 3d line technical product support
- • Technical documentation creation
- • Support and product data analytics to assist product development
- • Flexible teams and model designed to meet your needs and expectations
- • Multi-site, international teams
Whatever customer needs, we have the right people to support
- • Local or remote
- • Individuals or small teams
- • Multi-language
- • Specialist knowledge upon request
Effective customer-oriented support activities
- • Operation structure and performance
- • Measurement and follow-up
- • Enhancement and improvements
- • Another view and perspective