Product information services
YOUR GUIDE TO THE ULTIMATE PRODUCT EXPERIENCE
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Connect high-quality products and exceptional customer experience
Most users’ journeys for using a product start with clear and accessible product information. If your product is easy to understand and use through professional communication, whether it is technical, internal, or marketing, users will choose your product.
Sigma Technology’s expertise in the development of product information starts back in 1997. Our global team of 450+ experts is united by one goal — prepare customized product information that helps our customers succeed. We are spending over 1 000 000 hours yearly on a huge amount of different products to achieve this goal.
Transforming your product information
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What services are you looking for?
- Technical writing and content development
- Information Analysis
- Information quality
- Training services
- Migration services
- UX writing
- Illustrations / Animations / Videos
- Translation administration
- I’m not sure / not listed here
Industries we serve
Sigma Technology provides comprehensive services on creating product information, including technical writing & editing, UX writing, and design development, for various industries and business areas. Our team of 450+ experts worldwide creates tailor-made solutions, try to find synergies between different kinds of product information and communication, including customer product information and marketing information, to ensure that the information developed for the product can be reused – with the least modifications needed – for several forms of communication.
We have been supporting the world's leading brands in developing clear product information for their end-users and technical information for their employees. We support our customers to adapt the information to new business models, new technology, and new generations of users.
Product information modernization for both local and global telecommunication companies, creating a solid background for their tech experts. With 5G and new networks, the network configurations get more complex and our experts are here to help both with information and mobile networks.
The medical industry has many specific requirements, both regulatory requirements and requirements on high usability. Our experts help our customers to get the exact right information for each user.
Technical writing and editing services for various companies producing heavy equipment to create a clear and easy-to-use informational ecosystem for tech teams.
The defense industry has very high requirements for information accuracy. We are experts in both formats, information development, and publishing that meet these requirements.
Our solutions
Technical writing
Good technical writing is about creating the product information that the end-user needs, not necessarily the information that the product developer thinks is important. We are experts in putting the end-user first and tailoring the information to their needs. We can support you with everything from requirements measurements to information analysis, technical writing, terminology management, localization and translation services, publishing services.
Technical editing and Information Quality
Once the information is written, technical editing can improve readability and usability. Our editors focus on everything from grammar to information structure and style to ensure your target audience can read and understand your product information.
Training services
With our vast experience in information and communication, our training courses are not only relevant for people working with product information, but also for those looking how to improve efficiency through effective communication.
Migration services
Whether migrating documentation from one format to another, or from one system to another, we have experience in migrating from and to different information standards and tools, including DITA, XML, ST4, S1000S, and others. We use both automated and manual steps to ensure the quality is consistent after the migration.
UX writing
UX writing is a bridge between a user and a product. We offer professional services to create content that speaks to your audience in a proper tone of voice and delivers your message and values in a clean and proper way.
Design services
A picture paints a thousand words and, when implemented correctly, saves you the same amount within your product information. Our creative experts work with everything from 2D to 3D images and videos to boost the user experience and the usability of your products.
Good technical writing is about creating the product information that the end-user needs, not necessarily the information that the product developer thinks is important. We are experts in putting the end-user first and tailoring the information to their needs. We can support you with everything from requirements measurements to information analysis, technical writing, terminology management, localization and translation services, publishing services.
Once the information is written, technical editing can improve readability and usability. Our editors focus on everything from grammar to information structure and style to ensure your target audience can read and understand your product information.
With our vast experience in information and communication, our training courses are not only relevant for people working with product information, but also for those looking how to improve efficiency through effective communication.
Whether migrating documentation from one format to another, or from one system to another, we have experience in migrating from and to different information standards and tools, including DITA, XML, ST4, S1000S, and others. We use both automated and manual steps to ensure the quality is consistent after the migration.
UX writing is a bridge between a user and a product. We offer professional services to create content that speaks to your audience in a proper tone of voice and delivers your message and values in a clean and proper way.
A picture paints a thousand words and, when implemented correctly, saves you the same amount within your product information. Our creative experts work with everything from 2D to 3D images and videos to boost the user experience and the usability of your products.
PRODUCT INFORMATION SERVICES BASED ON RESEARCH
For many years we have been doing research on product information together with some of the leading minds from Swedish universities and in cooperation with some of Sweden’s largest globally active companies.
Our continuous goal is to provide high-quality product information. We see a future where we can automate the assessment and quality assurance of product information, making product information profitable for our customers. Among the universities we work with are Óbuda University (Hungary), Peking University (China), Linnaeus University (Sweden), Gothenburg University (Sweden), Malmö University (Sweden), and Chalmers University of Technology (Sweden).
We are also a proud sponsor and partner of the Swedish Industry Organization for Technical Information (BOTI) that promotes the development of the technical information domain.
THE TOTAL EXPERIENCE FOR YOUR PRODUCT INFORMATION
Your product goes through several stages of development, where developers, designers, testers, and salespeople work together to make the product better. But do they all work with the same information or are there several sources of documentation? The scattered and locally stored information can lead to misunderstandings and increased time and effort to get the job done.
Information experts help you set up processes for information management, creating a single, updated source for your information.
WHAT MAKES US UNIQUE?
We can ALWAYS find a solution.
Listen to our experts sharing their input on what we can do to solve your challenge and why we are passionate about technology.
How do we deliver?
Our product information specialists cover more than just technical writing; we have everything from illustrators and editors to information architects and project managers. We can handle the simplest and the most challenging assignments from a simple editorial task, to a large project for complex content and expert audiences. Selecting top talents, all candidates go through a set of assessments that help us secure the right competencies within the product information, whether that be competency in written English or expertise working with vector-based drawings.
We help our team members to stay on top by providing internal training courses and inspirational sessions within content development and industry expertise.
- Capacity & Competence
- Consultants
- Cross-functional Teams
- Team delivery
- Nearshore/remote delivery/outsourcing
UNITING OVER
EXPERTS WORLDWIDE
HIGH QUALITY
SATISFACTION LEVEL
ANNUAL GROWTH
SINCE THE LAST YEAR
FLAT STRUCTURE
offices in 6 countries
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